Frequently asked questions
DelyMe service
Find answers, get in touch and keep track of your shopping.
How can I track my order?
Open the order status link in your order confirmation. Once a tracking number has been added, the available shipment information will appear there.
Can I change my order?
Contact us as soon as possible with your order number and the change you need. We will check what is still possible before dispatch. Changes cannot be guaranteed.
What if an item is damaged or incorrect?
Contact us with your order number and a short description. Photos of the item and packaging help us investigate. We will discuss the next steps with you.
Where do you deliver?
We currently deliver within Germany only.
How much does shipping cost?
€4.99. Shipping is free on orders of €50 or more after discounts.
How long does delivery take?
Usually 3–5 working days after ordering.
Can I collect my order?
If pickup is offered for your order at checkout, you can select it there. Then wait for your pickup confirmation. Pickup: Monday to Friday, 10:00–18:30, Sankt Georgstraße 8, 20099 Hamburg.
How can I pay?
The payment methods available for your order are shown at checkout.
What are the return terms?
You can cancel your order within 14 days of receiving it. You pay return shipping for a cancellation; we cover it for a confirmed defect.
Return address: Majid Ghasemi, Sankt Georgstraße 8, 20099 Hamburg, Germany.
I have a question about a return.
Contact us with your order number so we can help.